Request Assistance

Enter a departure and destination station to request assistance on Hankyu Trains.

From:

To:

From:

To:

You can submit a request at any time, 24 hours a day. To ensure smoother service, we recommend sending requests at least 30 minutes before departure.

Requests submitted during times when station staff are unavailable, or for departures scheduled in the early morning or late at night, it may require additional time to arrange assistance. We recommend submitting your request as early as possible.

For more details, please refer here.

Expand Your Horizons, Enjoy More Accessible Travel

Passenger Assistance allows passengers to communicate their access needs ahead of their journeys.

Currently, our assistance is available on Hankyu trains only. More operators coming soon!

Get started by entering departure and arrival stations at the top of the screen!

Enjoy your journey!

Step 1

Select a route

Step 2

Add assistance

Step 3

Review & complete request