Request Assistance
Go to main menuEnter a departure and destination station to request assistance on Hankyu Trains.システム障害について 現在、PAパッセンジャーの駅係員向けシステムにおいて一部障害が発生しております。駅に到着された際には、送信済みのリクエストを駅係員にご提示のうえ、リクエストを送信した旨をお伝え下さい。 ご迷惑をおかけしてしまい申し訳ございませんが、ご理解とご協力のほどよろしくお願い申し上げます。
You can submit a request at any time, 24 hours a day. To ensure smoother service, we recommend sending requests at least 30 minutes before departure.
Requests submitted during times when station staff are unavailable, or for departures scheduled in the early morning or late at night, it may require additional time to arrange assistance. We recommend submitting your request as early as possible.
For more details, please refer here.
Expand Your Horizons, Enjoy More Accessible Travel
Passenger Assistance allows passengers to communicate their access needs ahead of their journeys.
Currently, Passenger Assistance is available on Hankyu trains only. More operators coming soon!
How to use Passenger Assistance
Enter departure and destination stations and select the route.
Add the assistance you need to complete your journey.
Review the options you have selected. You must Log in or Create an account to make a request.
Submit your request and receive an email confirmation.